Director of International Customer Service

Join ALO as Director of International Customer Service and lead the development of best-in-class customer experiences globally, translating seamlessly across regions and cultures. This role involves building and executing customer service roadmaps, partnering with cross-functional teams, and championing experience improvements for international customers.

Requirements

• 8-10+ years of experience within customer-facing industries
• 5+ years of leadership experience
• Deep knowledge of customer experience and service design
• Collaborative leadership skills
• Strategic thinking and ability to scale complex programs
• Data-driven and eager to turn customer insights into action
• Familiarity with CRM systems (e.g. Zendesk, Salesforce, Gladly)

Benefits

• Performance bonuses
• Long term incentives
• PTO policy
• Progressive benefits