Project Manager Assistant

Role Overview

As a Project Manager Assistant, you will be part of a select team within the customer service group, working directly and indirectly with clients and the lab to meet goals outlined in the ALS client's services manual. You will assist project managers in reporting analytical data, fielding customer phone calls/emails, preparing sample kit requests, and reviewing chain of custodies for accuracy.

What You Will Do

Your primary responsibilities will include coordinating, managing, and providing timely responses to customer inquiries related to project management and status of work in progress. You will also be available to clients on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, and project planning.

Why It Might Be a Fit

We are looking for a candidate with strong customer/client interaction skills, experienced in client contact, and able to create innovative solutions to customer challenges. You will also need to be proficient in English verbal and written communication skills, able to collaborate with other employees across departments, and have strong computer skills with knowledge in Excel, Microsoft Word, and other industry-specific software.

Requirements

• Strong Customer/Client interaction skills
• Experienced in client contact
• Proficient English verbal and written communication skills
• Able to collaborate with other employees across departments
• Data entry skills (preferred)
• BS required or 2 years' experience in related field

Benefits

• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)