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Job description
The Customer Experience Analyst reports to the Manager, Customer Experience and supports Washington Gas’s customer experience (CX) strategy by capturing and analyzing customer feedback across data sources, visualizing experiences through journey maps, and surfacing actionable insights that inform operational and strategic improvements across departments.
Lead analysis of structured and unstructured data to identify recurring issues, extract themes, quantify trends, and understand customer sentiment. Translate findings into structured insight summaries tracked over time to show where problems develop, persist, or improve.
This role requires a strong ability to synthesize insights and present them to technical and non-technical audiences, as well as demonstrated skill in facilitating discussions and workshops across departments.
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Company
Energy & Mining
AltaGas Ltd. is a North American energy infrastructure company that delivers reliable, affordable energy from upstream production to end-user consumption. The company operates a diversified portfolio that includes significant assets in the Montney basin, integrated utilities across key U.S. markets, and a growing network of pipelines and storage facilities. By combining its extensive asset base with a skilled workforce, AltaGas connects producers, consumers, and global markets, creating value for both shareholders and communities. Its focus on integrated, long-term infrastructure investments distinguishes it as a resilient partner in the evolving energy landscape.