We are seeking a detail-oriented Product Specialist to join our team at Brilliant Harvest. This role involves applying hands-on knowledge of heavy equipment to validate, enrich, and quality-check the information our product surfaces to customers. Through data entry, content review, and workflow coordination, you'll play a key role in shaping how equipment knowledge flows through our product and reaches the technicians, operators, and dealers who depend on it.
Requirements
- Review and enter structured data from documents and raw sources into our platform
- Apply equipment domain knowledge to validate that data entries are technically accurate
- Assign metadata, categories, and keywords to improve searchability and usability across the product
- Verify that AI-generated or system-produced answers are accurate and complete
- Identify patterns, errors, or gaps in equipment data and escalate appropriately
- Serve as a domain-informed reviewer of product outputs, ensuring that answers reflect real-world equipment knowledge
- Develop and maintain a working understanding of common equipment failure modes, maintenance procedures, and service workflows
- Contribute to building internal QA checklists, rubrics, and benchmarks for evaluating answer quality
- Work closely with external partners to communicate requirements and ensure alignment with internal standards
- Help manage work queues, assign tasks (internally or externally), and track progress against deadlines
- Identify inefficiencies in data processing workflows and recommend improvements
- Track key metrics (accuracy rates, quality scores, throughput, turnaround time) and provide regular updates to stakeholders
Benefits
- Competitive compensation
- ESOP
- Benefits
- Flexible work environment
- Opportunity to contribute to meaningful projects in the growing field of data and information management
- Collaborative culture that values growth, learning, and impact
