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Job description
Call Center Member Service Specialist I receives incoming calls, chats, and responds to mail, providing direct support services to members and assisting with entering and reading applications. The role requires proficiency in answering incoming calls, determining member needs, and providing information about products and services. The specialist will also perform functions such as funds transfers, stop payments, and wire transfers, and provide assistance with enrollment and troubleshooting for Online Banking, Bill Pay, and E-Statement services.
Company
Finance
AltaOne Federal Credit Union is a federally chartered, member‑owned financial cooperative headquartered in Ridgecrest, California, offering a full spectrum of banking and financial services. Certified as a Community Development Financial Institution, it is dedicated to reducing income and wealth disparities by providing accessible, high‑quality financial solutions to residents of Kern, Inyo, Mono, and select communities in northern San Bernardino County. With branches across Bakersfield, Bishop, Boron, California City, China Lake, Kernville, Lake Isabella, Lone Pine, Ridgecrest, and Tehachapi, AltaOne serves a broad local membership through a robust network of in‑person and digital platforms. Its product portfolio includes checking and savings accounts, loans, mortgages, credit cards, wealth management, insurance services, and youth accounts, all supported by comprehensive online and mobile banking tools.