Associate Service Desk Analyst

Role Overview

The Associate Service Desk Analyst will provide technical support to users, troubleshoot issues, and document resolutions. The role requires a good understanding of Windows 11 enterprise environment, office productivity tools, and ITIL framework. The analyst will work independently and as part of a team to ensure user satisfaction.

What You Will Do

The main responsibilities of the role include attending IT service desk calls, providing technical support, creating knowledge articles, and monitoring infrastructure. The analyst will also work in a 24x7 environment.

Why It Might Be a Fit

The ideal candidate will have a logical frame of mind, excellent verbal and written communication skills, and the ability to work independently and as part of a team. Experience with international service desk and remote support tools, as well as knowledge of ITIL framework, is preferred.

Requirements

• 2-4 years of experience with office productivity tools like Word, Excel, PowerPoint, and Outlook
• 1-2 years of experience with Active Directory environment
• 1-2 years of experience with international service desk and remote support tools
• Basic understanding of MS networking setup and configuration for PCs
• Clear understanding of Network and Server fundamentals
• Logical frame of mind to articulate and troubleshoot new issues