Systems Support Engineer

Role Overview

We are seeking a dedicated and detail-oriented Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure.

What You Will Do

Monitor the performance and availability of applications and infrastructure, conduct regular health checks and performance tuning of SQL databases, oversee the functionality and performance of Windows servers and IIS, and provide first-level support for system incidents.

Why It Might Be a Fit

The ideal candidate will have a strong analytical mind, excellent communication skills, and the ability to work collaboratively in a team environment. Availability to work in a 24x7 environment is required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 2-4 years of experience in a systems monitoring and support role
• Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor
• Basic knowledge of SQL databases, including monitoring and troubleshooting techniques
• Understanding of Windows Server administration and IIS management
• Basic understanding of networking concepts and troubleshooting common technical issues
• Experience with monitoring server uptime, performance metrics, and alert management
• Proficient in troubleshooting system issues and performing root cause analysis
• Strong analytical skills and attention to detail to ensure high-quality service delivery
• Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment