Customer Service Coordinator EMEA

At AmbaFlex, we are the global market leader in spiral conveyor solutions. Our systems are used worldwide in industries such as packaging, logistics, bottling and canning. As the Customer Service Coordinator, you will manage both national and international customer requests, focusing on technical inquiries, help-desk support, organize site visits, project assistance, urgent breakdowns, and post-delivery complaints.

Requirements

• Handle and monitor the progress of service requests
• Schedule, prepare, and coordinate service visits
• Organize preventive machine maintenance
• Implement product improvements after service visits
• Ensure timely material supply on-site
• Schedule service visits with customers and support technicians during visits
• Close service requests, managing financial, logistical, and commercial aspects
• Revise material lists after machine modifications based on customer requests
• Provide written feedback to involved parties
• Collaborate with sales, marketing, production, and R&D on product improvements
• Maintain customer data in the CRM system

Benefits

• Options to work from home
• Strong salary package
• Premium-free pension
• 25 holidays
• The change to work in a fast growing international market leader