We're looking for a Customer Support Agent with English and Japanese fluency to support Live game players with queries regarding account settings, gameplay, and more. Must have excellent written and verbal communication skills, at least 1 year of customer service experience, and be able to diagnose and solve problems with varying complexity.
Requirements
- Native level of fluency in written and spoken Japanese
- High level of fluency in written and spoken English
- Excellent written and verbal communication skills
- At least 1 year of working experience in customer service, player support, or contact center
- Hands-on experience with contact center processes, tools, and multilingual support
- Innovative and passionate about delivering the best user experiences possible
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases
- Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change
- Video games knowledge
- Technical support experience in a customer-focused role is preferred, but not essential
- iOS/Android/Switch/PlayStation/PC experience
- Ability to work in a multicultural environment
- Game support knowledge
Benefits
- Additional Days Off - according to Amber's internal policy
- Professional and friendly work environment
- An attractive salary package with private medical services
- Awesome and talented colleagues
- Support from all your teammates
- Access to training and learning programs
