Desktop Support Analyst II

A Desktop Support Analyst II role providing hands-on and remote support for desktops, laptops, mobile devices, and peripherals, troubleshooting hardware and software issues in Windows and macOS environments.

Requirements

• Degree in Computer Information Technology (preferred) or equivalent experience
• 4+ years of IT support experience, preferably in an enterprise environment with 500+ users
• Strong expertise in Windows and macOS operating systems
• Hands-on experience with PC hardware, software installation, and troubleshooting
• Familiarity with enterprise IT tools, remote troubleshooting, and network fundamentals

Benefits

• PTO
• medical
• dental
• vision
• retirement savings
• disability insurance
• life insurance