Technical Support Engineer
AnaquaHyderabad, Telangana, India
Posted February 24, 2026
Full Time
About the Company
ANAQUA, Inc. delivers integrated intellectual property (IP) management technology and services through its AQX platform, which blends best‑practice workflows, big‑data analytics, and tech‑enabled services to inform IP strategy and streamline operations. The platform supports patent, trademark, and docketing management, and is adopted by nearly half of the top 100 U.S. patent filers, leading global brands, and law firms worldwide. With over one million IP professionals—executives, attorneys, paralegals, and innovators—using its solutions, ANAQUA provides scalable, data‑driven insights that enhance decision‑making across large and medium‑sized enterprises. Headquartered in Boston and operating globally, the company differentiates itself by combining advanced analytics with a user‑friendly, workflow‑centric platform that meets the evolving needs of the IP community.
Job Description
Anaqua is seeking a highly motivated Senior Support Engineer to join our global Support organization. The ideal candidate will have strong communication skills, a commitment to providing excellent technical solutions, and expertise in SQL database (SSMS) and object-oriented programming languages.
Requirements
- Play a key role in the Support organization, working with clients and internal staff
- Effective Interactive work with clients to diagnose and resolve product issues
- Research client requests and issues, including data and workflow analysis
- Investigate the root cause of performance issues (SQL Database or Webserver)
- Work closely with the Engineering, QA, and Product Management teams
- Lead support status meetings with clients