Member Advocate
Anasazi Medical PaymentAlpharetta, Georgia, United States
Posted February 10, 2026
Full Time
About the Company
Anasazi Medical Payment is a healthcare payment services provider that offers medical payment solutions and benefit administration to employers and brokers. The company sells AMPS products and provides account management, client support, and reporting services to ensure efficient payment processing.
Job Description
The Member Advocate provides dedicated support to members and healthcare providers by resolving balance billing issues, managing appeals, and responding to inquiries.
Requirements
- Adhere to all HIPAA guidelines
- Interpret plan documents/plan guidelines
- Provide exceptional customer service
- Update all members/patients with open advocacy matters
- Review and verify Balance Bills
- Document all interactions accurately
- Complete a minimum of 40–50 documented interactions per shift
- Support members by answering questions related to the dispute and advocacy process
- Maintain consistent communication with facilities, providers, EBOs, and debt collectors
- Work independently while effectively collaborating with team members
- Serve as a liaison with TPA partners, employer groups, and brokers
- Recommend process improvements
- Escalate advocacy concerns or complains in accordance with established written guidelines
