Customer Service Officer, Novated

The Customer Service Officer will provide proactive support to customers and third-party introducers, processing novated managed accounts and resolving queries and issues. The role requires a strong knowledge base of the Enterprise system and excellent customer service skills. The ideal candidate will have tertiary qualifications in Business, Commerce, or Finance and experience in a startup environment or within Financial Services (Auto Finance).

Requirements

• Tertiary qualified in Business, Commerce or Finance (desired, but not essential)
• Strong customer service experience, building customer rapport
• Experience in a startup environment or within Financial Services (Auto Finance) desirable
• Internal and external relationship and stakeholder management
• Excellent time management and attention to detail
• Ability to work in a fast pace, high volume environment
• Demonstrated ability for attention to detail and time management
• Experience managing multiple and competing customer priorities

Benefits

• Birthday leave
• Health and wellbeing leave
• Volunteering day
• $500 ergonomic equipment reimbursement
• Recruitment referral program
• Employee rate program
• Paid parental leave
• SPARK
• Purchased annual leave
• Diversity flex leave