Customer Care Coordinator

We are recruiting for a Customer Care Co-ordinator to join our team on a permanent basis! As part of the Customer Experience team, you’ll assist in the delivery of a business critical service to ensure that customers expectations are exceeded.

Requirements

• Excellent customer service including direct customer contact and query resolution experience, and manager call-backs
• Able to produce statistics and business reports for internal and external use
• Excellent communication both written and verbal
• Able to demonstrate the ability to remain calm, tolerate and professional
• Able to show excellent problem analysis and problem solving skills

Benefits

• Full private healthcare with no excess
• 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• An excellent Family Leave package – to help you support your family
• A flexible working culture
• Competitive pension scheme – we double-match your contributions up to 6%
• Life Assurance at eight times your salary
• Personal Accident cover – up to 5x your salary
• Bonus Scheme
• Lots of great discounts
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you’re physically and mentally unwell