Call Center Operations Manager

Join Answering Service Care, a 50-year-old business communication service, as a Customer Service Manager. Lead a team to deliver exceptional customer experiences and exceed expectations. Requirements include at least 5 years of customer service experience, a Bachelor's degree, and leadership excellence.

Requirements

• Customer Service Expertise: At least 5 years of experience in customer service, including a minimum of 2 years in a management or leadership role
• Educational Foundation: A Bachelor's Degree in Business Management or a related field is preferred
• Leadership Excellence: Exceptional leadership and interpersonal skills, with a knack for motivating, coaching, and building a cohesive, high-performing team
• Communication Mastery: Strong verbal and written communication skills that help you effectively manage relationships and resolve challenges
• Adaptability in Action: Thrive in a fast-paced environment, demonstrating sharp problem-solving and decision-making abilities to seize opportunities
• Organized and Independent: A proactive self-starter who can independently manage multiple tasks, priorities, and deadlines with ease
• Tech-Savvy: Proficient in Windows, Web applications, MS Office, Google Docs, and other business tools, ensuring smooth and efficient operations
• Dependable and Flexible: Reliability is non-negotiable. You have a stellar attendance record, are always punctual, and are adaptable to changing needs
• Empathy and Approachability: Your positive attitude, approachability, and genuine care for others shine through, especially when navigating diverse or challenging situations

Benefits

• Paid Training
• Health/Dental/Vision & Term Life
• PTO (Start earning on day one)
• 401k
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks