Product Support Specialist

We are seeking a Product Support Specialist to join our team at Anthropic. The successful candidate will be responsible for responding to user support cases, investigating and tracking user needs, and helping to identify and close gaps in our team's technical knowledge. This is a unique opportunity to work with a quickly growing team of researchers, engineers, policy experts, and business leaders who are committed to creating safe and beneficial AI systems.

Requirements

• Expertise in all Anthropic products
• Ability to respond to user support cases with a variety of complexity
• Clear and empathetic communication skills
• Ability to prioritize critically and adapt to an ever-evolving product landscape
• Experience in technical product support, including API debugging
• Familiarity with APIs and technical SaaS products
• Strong user empathy and ability to thrive in fast-paced, reactive situations
• Crisp but kind written communication skills
• Persistence and curiosity
• Proficiency in working in a technical environment
• Deep sense of ownership and willingness to contribute to the foundations of a support team

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space