Client Relationship Manager

Role Overview

We are looking for a Client Relationship Manager / Support Partner to manage incoming calls from professional partners, accompany users on platform issues, and ensure a smooth orientation of requests.

What You Will Do

Receive and process incoming calls, accompany users on simple issues, identify requests, and transfer them to relevant services.

Why It Might Be a Fit

This role requires a professional and reactive service quality, with an average volume of 20-30 calls per day.

Requirements

• Receive and process incoming calls
• Accompany users on simple issues related to the platform
• Identify requests and transfer them to the relevant services
• Ensure a rigorous follow-up of exchanges
• Participate occasionally in administrative and operational support tasks