AT-Technical Specialist (m/f/d)

This role involves supporting Apple product repairs and assisting customers with their technical issues. It requires staying updated on Apple products and services, troubleshooting hardware and software concerns, and providing excellent customer service. The position also involves identifying recurring issues and contributing to a diverse and inclusive work environment.

Requirements

• Availability to work a schedule based on business needs including nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws.
• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services.
• Work in a fast-paced environment and balance multiple tasks.
• Work well in a team environment.
• Be trusted with sensitive or confidential information.
• Be curious and open to learning from others.