WW Sales Strategy & Programs Manager

The Retail Customer Care (RCC) Optimization team is seeking a WW Sales Strategy & Programs Manager to join their dynamic team. The role involves leading the way for contact center teams to have their needs prioritized in capital projects and other initiatives, ensuring the customer experience is maintained in a globally consistent and scalable manner.

Requirements

• 7+ years of experience of program and/or project management, preferably in a people-powered or contact center environment
• 1+ years of experience working in a global capacity
• Experience prioritizing multiple projects and meeting deadlines in an evolving environment
• Experience using data to drive decisions and quantify results of strategic and tactical initiatives
• Experience using project management tools and systems, such as Wrike or Quip, and presentation applications, such as Keynote or PowerPoint