Customer Support Technician

Role Overview

We're searching for a Customer Support Technician to join our Customer Experience team in a hybrid work capacity from our Belfast office. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills.

What You Will Do

Own support tickets end-to-end; primary customer contact, Deliver fast, high-quality support across all customer interactions, Manage and document multiple cases; keep customers informed, Escalate issues when needed to drive quick resolution, Collaborate with team and build product expertise; support updates

Why It Might Be a Fit

We're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

Requirements

• 1-2 years Customer Support experience (Technical Support an advantage)
• Basic knowledge of IT Infrastructure
• Strong customer service focus with experience communicating with customers via, telephone, email and chat
• Strong administration and organisational skills to ensure effective and timely delivery of services
• Knowledge of MS Windows operating systems

Benefits

• Private Medical Insurance, including Dental and Vision
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday