Associate Customer Support Technician

Role Overview

We're searching for an Associate Customer Support Technician to join our outstanding Support team in this remote work opportunity based in the United States. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company.

What You Will Do

Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications. Triage and troubleshoot problems with customers to understand and document the nature of such problems.

Why It Might Be a Fit

We're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

Requirements

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday