Customer Support Representative

Role Overview

As an Associate Customer Support Technician, you will be the first point of contact for customers seeking assistance. Your primary responsibility will be to provide a world-class customer service experience while troubleshooting basic technical issues and escalating more complex problems to higher-level support technicians.

What You Will Do

Provide effective, efficient, and empathetic customer service in a professional manner, assist customers over the phone with product features, issues, and inquiries, and accurately diagnose and troubleshoot technical issues with our Insurance software and products.

Why It Might Be a Fit

Experienced in inbound international voice process and multitasking, adaptable to phone, chat, and email support as needed, with a strong commitment to providing excellent customer service and maintaining high customer satisfaction.

Requirements

• Experienced in inbound international voice process and multitasking
• Adaptable to phone, chat, and email support as needed
• Prior experience in customer service, support, or technical support (4+ years)
• Ability to quickly learn our software and gain a basic understanding of assigned product area
• Basic analytical skills to identify, diagnose, and resolve customer issues
• Fundamental and effective written and verbal communication, with the ability to explain technical concepts to non-technical users
• Flexibility to adapt to changing processes, tools, and customer needs
• Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously
• Meticulous attention to detail in documenting customer interactions and technical issues
• Customer-focused mindset with a desire to help and support users and colleagues

Benefits

• Flexible work arrangements
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• A culture that values diversity, equity, and inclusion