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Job description
We're looking for a talented Program Manager to join our team in Washington, DC. This position will support a complex government client and will provide leadership for IT Service Desk operations in a ServiceNow-based enterprise environment.
Lead IT Service Desk operations across Tier 0 through Tier 3 support, manage service delivery performance, SLA compliance, and reporting metrics, and coordinate across technical teams.
You will have strong leadership, communication, and customer engagement skills, and experience managing SLA-driven support environments, leading teams in secure or compliance-driven operational settings, and ServiceNow ITSM platform operations and reporting.
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Company
Tech, Software & IT Services • Corporate Services
ApplyLogic Consulting Group is a rapidly growing, Service-Disabled Veteran Owned Small Business (SDVOSB) specializing in integrated technology solutions for both public and private sector clients. They deliver scalable, end-to-end services focused on optimizing business operations and achieving strategic goals through core competencies in Cybersecurity, Digital Transformation, Migration & Modernization, and Complex Program & Project Management. ApplyLogic distinguishes itself through a commitment to quality – validated by ISO 9001:2015 certification – and a client-centric approach. They offer responsive, reliable IT expertise, aiming to build long-term partnerships and become a trusted extension of their clients’ teams. Professionals joining ApplyLogic will have the opportunity to work on challenging projects and contribute to impactful solutions for a diverse range of organizations.