Customer Success Manager, US

We are looking for an amazing Customer Success Manager to join our second-stage rocket ship! As a Customer Success Manager, you’ll play a key role in developing a positive customer experience by building long-lasting relationships and supporting brand loyalty. You’ll own a portfolio of accounts—guiding customers from onboarding through full adoption, driving renewals, and supporting upsells, while developing a deep understanding of their business challenges and goals to serve as a trusted advisor.

Requirements

• Bachelor's degree in Business, Communication, Marketing, Sales or any relevant field
• 2 years of experience in a CSM role, with a strong foundation leading meetings such as a qualification and/or discovery, asking insightful questions to provide solutions and value
• Eager to expand on customer retention skills
• Excellent client comprehension and empathy
• Strong entrepreneurial mindset
• Highly organized
• Data-driven
• Team player
• Brilliant communication skills (written & verbal) both with customers and within an organization
• Strong interest in new technologies
• Former experience in a SaaS company is a strong plus
• Interest in the mobile app industry
• Knowledge in CRM software (particularly Hubspot) and MS Office (particularly MS Excel) is appreciated

Benefits

• Flexibility in your work and opportunities for continuous learning and creative thinking
• Supportive and collaborative environment focused on personal growth
• Hybrid office/work-from-home policy with $400 to furnish your home office
• Competitive compensation package
• 25 days of PTO on top of public holidays and sick days
• 401K and healthcare benefits including vision and dental
• 16 weeks of compensation during maternity leave
• 1 volunteering day every quarter