Analista de Calidad Call Center

Join a dynamic team that is revolutionizing online education at Aprende Institute, a leader in online education in the United States and Latin America. The Quality Call Center Analyst will ensure excellent commercial management, evaluate advisor performance, and design solutions to optimize processes.

Requirements

• Professional degree in Business Administration, Industrial Engineering, Economics, or related field.
• Minimum 2 years of experience in developing skills in commercial areas in Call Center or BPO companies.
• Advanced proficiency in Microsoft Office and Gsuite.
• Deep knowledge of CRM tools, call auditing, and/or AI.

Benefits

• $3,000,000 COP salary.
• Monthly bonus for performance achievement.
• Sunday to Sunday schedule with 8-hour shifts and a compensatory day.
• Hybrid work mode.
• Indefinite-term contract.
• An optimal work environment for your professional growth.