Customer Success Manager - Portfolio Accounts

Our Portfolio Customer Success team is responsible for adoption and retention across a large customer base. We’re looking for a Customer Success Manager (CSM) to partner with customers on how to best leverage Asana, including Asana Intelligence and our AI-powered features, to achieve their unique business objectives.

Requirements

• 5+ years of demonstrated success in an Account Management or Customer Success role
• Data literacy: Comfortable working with usage data, health scores, and platform analytics to inform account strategy and customer conversations
• AI adoption consulting: Experience helping customers evaluate, adopt, or scale AI tools in their workflows, or a demonstrable ability to learn and advise on this rapidly
• Change management for technology transitions: Ability to guide organizations through process and behavioral shifts, especially as AI capabilities evolve

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences