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Job description
We're looking for a dedicated, ambitious Customer Support professional to join our Recruitment & Fulfilment team. This is a Customer Support role with a twist, where you'll also be hands-on in making sure every research study gets matched up with the right participants.
Support & wow: Be the first line of support for questions from clients, researchers and participants—troubleshooting issues quickly and going the extra mile to deliver a standout experience. Approve studies quickly, perform feasibility checks, and keep projects on track.
We're looking for someone who can deliver the unexpected to really blow our socks off. You'll need to be able to think on your feet, manage your own workflow, problem-solve roadblocks, and take responsibility for the goals you set.
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