Customer (Supplier) Support Associate - German

Assent is a leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors. The company has a hybrid work model and a commitment to building a diverse and inclusive team. They offer comprehensive benefits packages, flexible work options, and opportunities for lifelong learning.

Requirements

• Communicate with suppliers through a multi-channel approach
• Handle emails and chats from suppliers
• Engage with unresponsive suppliers
• Validate and ensure Quality Assurance for compliance data
• Act as a peer mentor to Supplier Support Agents
• Work closely with Program Success team
• Language support may be required

Benefits

• Vacation time that increases with tenure
• Comprehensive benefits packages
• Life leave days
• Flexible work options
• Volunteer days
• Opportunities to get involved in corporate giving initiatives
• Professional development days
• Retirement savings options
• Corporate bonus program