Community Relations Manager

Role Overview

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. As a Community Relations Manager, you will act as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication.

What You Will Do

You will negotiate renewal of 40 units & under contracts, facilitate swift resolution to any issues that may arise at the multifamily community, address community-wide service problems and escalated resident issues, and consistently communicate pertinent information to the property manager.

Why It Might Be a Fit

You will be an Astound ambassador to the multifamily community, advocating for the multifamily community with internal stakeholders. You will also utilize promotional campaigns, onsite activities and internal resources to achieve established goals, and provide training on all new and existing products and solutions.

Requirements

• 2-5 years' experience as a liaison between company and clients
• High level of professionalism and customer service focus
• Excellent verbal and written communication skills
• Ability to multi-task, pay strong attention to detail and thorough follow-up skills
• Identify the appropriate internal resources to resolve building related issues

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program