Senior Solution Consultant, ITSM (DACH)

Role Overview

Join the Atlassian Advisory Services team as a Senior Solution Consultant with a focus on Enterprise Strategy & Planning as well as ITSM. Collaborate with peers to deliver strategic outcomes, partner with customers to solve business challenges, and cultivate industry expertise.

What You Will Do

Collaborate with peers, partner with customers, identify opportunities for service and product expansion, cultivate industry expertise, create technical solution content, and advocate for customer needs.

Why It Might Be a Fit

This role requires 6-8 years of experience in SaaS companies, 5+ years in customer-facing roles, and demonstrated expertise in ITSM. You'll have the opportunity to work with large customers, engage with cross-team projects, and influence customer stakeholders.

Requirements

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles
• Demonstrated expertise in ITSM
• Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
• Background in IT operations roles
• Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling

Benefits

• health and wellbeing resources
• paid volunteer days