Senior Service Desk Analyst

We are looking for an enthusiastic and experienced Service Desk Analyst to provide technical support to end-users and clients, with opportunities to step into a Desktop Engineer role.

Requirements

• Troubleshoot and resolve IT-related issues
• Provide excellent customer service
• Collaborate with team members and support vendors
• Document user interactions and solutions
• Escalate complex issues to Level 2 or 3 teams
• Provide on-site support as needed

Benefits

• Career growth via succession planning and internal mobility programs
• Ongoing investment in professional development
• Employee benefits and recognition platform
• Mental health support through Employee Assistance Program
• Paid parental leave
• Employee referral program with monetary incentives
• Commitment to supporting Australia's veterans