The IT Operations Engineer serves as the sole on-site IT resource for Audax Group's San Francisco office, providing full-spectrum technical support for approximately 30 employees. The ideal candidate is a self-directed, resourceful technologist who is equally comfortable owning a problem end-to-end as they are operating within a distributed IT organization with a remote reporting structure.
Requirements
- Provide full-spectrum end-user and systems support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.
- Answer all service requests in a timely manner, set appropriate expectations regarding resolution timelines, and follow up to ensure overall customer satisfaction.
- Participate in a rotating on-call rotation approximately every six weeks.
- Work closely with the IT Infrastructure team to identify and resolve issues affecting the end-user experience.
- Manage and maintain conference room AV systems, including Zoom Rooms and Microsoft Teams Rooms hardware, ensuring consistent availability and reliability for in-office and hybrid meetings.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
