Aura is a company that connects people around the world through a photo-sharing experience. As a Customer Experience Specialist, you will support customers via email, phone, and chat, delivering a high-quality, human-first experience.
Requirements
- Fluent in English and Spanish (written & spoken)
- 1+ year customer support experience (email/chat/phone environment)
- Experience with Zendesk or similar CRM tools
- Strong communication and empathy skills
- Technical aptitude (iOS / Android apps, connectivity troubleshooting)
- High attention to detail and problem-solving ability
- Comfortable learning new tools, systems, and technologies quickly
Benefits
- Competitive compensation
- Employer-sponsored 401(k) with 4% match
- Comprehensive health plans
- Generous stock option program
- Flexible time off
- Monthly fitness and wellness allowance
- Lunch and snacks provided
