Technical Support Engineer

AutoRABIT is seeking a Technical Support Engineer to provide individualized support to customers, troubleshoot technical issues, and collaborate with cross-functional teams to drive customer success.

Requirements

• Excellent customer service experience and communication skills
• Attention to detail
• Understanding and ability to learn technical concepts quickly
• 2-3 years previous Technical customer support experience
• Experience working with Salesforce and/or a DevOps pipeline
• System-wide deployments experience
• Investigation skills to understand problems in their context and the ability to reproduce these scenarios
• Familiarity with working with logs
• Bachelor's in computer science, Engineering, or equivalent degree
• Salesforce certification is a plus
• Must live in and be eligible to work in Australia

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week