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Job description
The NOC Team Lead is the on-shift operational leader responsible for driving advanced day-to-day NOC operations. This role owns shift command, advanced incident coordination, and operational control of monitoring and escalation processes.
Act as the on-shift commander and primary escalation point for P1 and P2 incidents. Lead advanced incident triage, stabilization, and service restoration until resolution or formal handoff.
10–12 years of experience in NOC, Infrastructure Operations, or Cloud Operations roles. Proven experience as a Shift Lead, Senior Escalation Engineer, or Acting Team Lead in a 24×7 environment.
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Healthcare • Tech, Software & IT Services
Availity is the nation's largest health information network, providing a secure platform that connects health plans, providers, and technology partners. The company addresses communication challenges in healthcare by enabling a richer, more transparent exchange of clinical, administrative, and financial data. Its suite of dynamic, real-time collaboration products supports organizations in navigating the competitive, value-based care environment. By facilitating billions of transactions annually, Availity empowers stakeholders to shift focus back to patient care while maintaining operational efficiency.