Axsome Therapeutics is a biopharmaceutical company seeking an Associate Director, Patient Services to lead the establishment and growth of a new Patient Services Hub. The role will require a strong leader to build and manage the hub team, foster collaborative relationships, and drive continuous improvement within a fast-paced environment.
Requirements
- Support in the design, development, and implementation of the Patient Services Hub
- Develop and implement strategies to continually enhance the patient & provider experience
- Ensure compliance with all applicable regulatory requirements and patient information privacy policies
- Act as the primary point of contact for the HUB administrator and operations for Patient Services
- Develop and monitor key performance metrics to assess program effectiveness and identify areas for improvement
- Analyze program processes and provide recommendations for improving efficiency and reducing costs without compromising quality of care
- Plan and execute training programs for Hub staff and internal teams
- Develop and implement metrics and KPIs to measure Hub performance, patient satisfaction, and program effectiveness
- Monitor and analyze Hub performance data, identify areas for improvement, and implement corrective actions as needed
- Collaborate with Field Reimbursement Managers and Market Access leadership on program needs across the portfolio
- Respond to and resolve broader and complex escalated issues
- Manage multiple projects in a fast-paced, deadline-driven, entrepreneurial environment
Benefits
- Annual bonus
- Significant equity
- Generous benefits package
