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Job description
The Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and maintaining high levels of customer satisfaction.
Respond to and resolve customer support tickets across multiple products and platforms, diagnose and troubleshoot software, hardware, and network issues, and implement workarounds and permanent fixes for customer-impacting problems.
This role requires excellent problem-solving and analytical skills, strong communication and interpersonal skills, and the ability to work under pressure and manage multiple priorities.
Company
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Tech, Software & IT Services
Axyom Core specializes in high‑performance wireless core and radio access network (RAN) solutions for global communications service providers. Its product suite includes 4G and 5G converged core platforms, femto‑core systems, security gateways, and enterprise small‑cell RAN units, all built on a cloud‑native architecture that supports network slicing and full 3GPP compliance. By delivering reliable, scalable infrastructure that meets the rigorous demands of modern mobile networks, Axyom Core enables operators to accelerate 5G rollout, enhance security, and streamline network convergence. The company’s focus on performance, interoperability, and industry standards makes it a trusted partner for carriers seeking to future‑proof their networks.