Technical Support Engineer - IoT
Ayla NetworksColorado, United States
Posted May 7, 2024
Full Time
About the Company
Ayla Networks is a leading provider of cloud-based IoT solutions based in Silicon Valley. The company offers a comprehensive platform for manufacturers, service providers, and retailers to develop and deploy smart home devices efficiently. Ayla's platform includes hardware, firmware, cloud services, and user applications, known for its flexibility, scalability, and security, making it trusted by global brands since 2010.
Job Description
Ayla is seeking a Technical Support Engineer to join their Support Engineering team. The role involves providing 3rd level technical support for IoT products, participating in on-call rotations, troubleshooting support cases, contributing to the Knowledge Base, and driving product improvement. The ideal candidate is a self-directed individual with a strong understanding of IoT technology and excellent communication skills.
Requirements
- 5+ years of experience as a Technical Support Engineer, Professional Services or Pre-Sales Engineer in a high-tech industry
- Experience with API testing and tools such as Postman
- Strong problem-solving and analytical skills
- Solid foundation in software with strong systems knowledge
- Excellent verbal and written communication skills
- BS/MS in Computer Science or Electrical Engineering
