Help Desk Analyst

Role Overview

Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office and two days a week at home.

What You Will Do

Provide first-level technical support to employees via phone, email, chat, and ticketing systems. Troubleshoot and resolve basic hardware, software, printing, Microsoft Office, and connectivity issues.

Why It Might Be a Fit

Strong customer service and communication skills. Ability to troubleshoot basic hardware, software, and connectivity issues. Familiarity with service desk ticketing systems or customer support environments preferred.

Requirements

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, or related field preferred
• Basic understanding of Windows operating systems and Microsoft Office environments
• Strong customer service and communication skills
• Ability to troubleshoot basic hardware, software, and connectivity issues
• Familiarity with service desk ticketing systems or customer support environments preferred

Benefits

• Medical, Dental, Vision and Life Insurance
• Health Savings Account
• 401(k) with company match
• Paid time off
• Tuition Assistance
• Employee Referral Bonus