IT Senior Support Analyst

Role Overview

The IT Associate Support Analyst provides technical support and troubleshooting services to internal users. The role requires strong analytical skills, attention to detail, and the ability to communicate technical concepts clearly to non-technical users. The analyst will work within defined Service Level Expectations (SLEs) and may be assigned ad-hoc projects.

What You Will Do

Troubleshoot technical issues with hardware, software, and networks, provide technical assistance via phone, email, chat, or in-person, install, configure, and update computer hardware, software, and peripherals, log all support requests, and document issues and resolutions in a ticketing system.

Why It Might Be a Fit

The ideal candidate will have 5-7 years of technical experience supporting Banking or financial services, strong analytical skills, attention to detail, and the ability to communicate technical concepts clearly to non-technical users.

Requirements

• Bachelor's degree in related field and five years of experience in end-user support or a related discipline or an equivalent combination of education and work experience
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices
• Understanding of key business processes and competitive strategies related to the IT function
• Ability to plan and manage projects
• Ability to solve complex problems by applying best practices
• Ability to provide direction and mentor less experienced teammates
• Ability to interpret and convey complex, difficult, or sensitive information

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• Vacation
• Sick days
• Paid holidays
• Defined benefit pension plan
• Restricted stock units
• Deferred compensation plan