Quality Control Officer

The Quality Control Officer will monitor call, email, and social media interactions, perform quality evaluations, and lead quality initiatives in the Customer Contact Center.

Requirements

• Completes quality evaluations on a daily basis
• Leads and/or participates in center support activities
• Facilitates basic Quality Training and certification
• Participates in scoping sessions and conducts UAT for projects
• Monitors team performance and resolves minor operational concerns