Cloud Support Lead

Role Overview

We are hiring an IT Support Manager to lead the operational support of BearingPoint ETM.next EaaS solutions. As part of our team, you will work on innovative solutions and assets, in genuine partnership with market-leading clients.

What You Will Do

Lead the ETM.next technical support team, manage daily workloads, set priorities, and ensure strict SLA compliance for client issues. Act as the primary escalation point for critical platform incidents, coordinating quick resolution between support, product, and engineering teams.

Why It Might Be a Fit

We are looking for a strong leader with 5+ years in IT Operations, Service Desk Management, or Application Support environments, with proven experience leading, coordinating, or acting as a Team Lead for technical support teams.

Requirements

• 5+ years in IT Operations, Service Desk Management, or Application Support environments
• Proven experience leading, coordinating, or acting as a Team Lead for technical support teams
• Strong background in SLA-driven environments (Incident, Problem, Change Management)
• Ability to quickly understand and work with complex enterprise applications
• Hands-on mindset with willingness to engage in application-level analysis and issue resolution
• Familiarity with ticketing and collaboration tools
• English - Fluent / German - plus

Benefits

• fixed salary with yearly evaluation and quarterly performance-related bonus
• meal tickets
• Easter and Christmas gift vouchers
• seniority, referral bonus, and peer-to-peer recognition
• extra paid vacation days
• hybrid working model
• quality private medical subscription for employee and their families
• gym options
• customized training paths
• certifications
• valuable e-learning solution and firm-wide development programs