The Client Service Manager is the main liaison between clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive customer service to high-profile clients, requiring strong analytical and interpersonal skills.
Requirements
- Possess a natural tendency to organize and keep track of what is going on.
- Detailed oriented and can see things through to their conclusion.
- Proven ability to multitask with flawless attention to detail.
- Ability to prioritize for maximum efficiency.
- Strong problem-solving skills.
- Ability to work well under pressure in a fast-paced busy office/warehouse environment with shifting priorities while maintaining deadlines.
- Ability to see what is needed in advance and shows a sense of urgency.
- Prepare, analyze, and send daily reports.
- Coordinate and monitor warehouse inbound and outbound shipments.
- Monitor WMS system to track SLA.
- Communicate with warehouse teams and escalate issues.
- Prepare reports for senior leaders and clients when needed.
- Intercept carrier packages as needed.
- Assist in training new clients on using the WMS.
- Maintain the most current vendor compliance information.
- Respond to client inquiries in a timely fashion.
- Research error resolution for inventory issues.
- Handle complaints, settle disputes and resolve conflicts with clients.
- Ensure company policies and procedures are adhered to.
- Review billing to identify issues and ensure accuracy.
- Train and coordinate tasks with the Assistant Client Service Manager
Benefits
- Medical, dental, vision, ancillary benefits
- Flexible spending and dependent care accounts
- 401(k) match
- PTO, Sick time, paid holidays
- Company-paid Employee Assistance Program (EAP)
