The Lead Quality Analyst reports to the Director for Performance Improvement and Quality and is responsible for oversight of assigned performance improvement projects, serving as the quality advisor, develops and implements improvement strategies in collaboration with clinical leaders.
Requirements
- Bachelor’s Degree in healthcare, behavioral science or related field required, Master’s Degree preferred.
- Five to seven years of relevant experience in a health care environment, clinical / nursing experience strongly preferred.
- Certified Professional in Healthcare Quality (CPHQ) preferred, required within one year of hire.
- Lean certification and experience preferred.
- Proficient in Windows-based operating software and systems that include MS Word, MS Excel, MS Access and MS PowerPoint.
- Experience in project development, project management and strong analytical skills, including data management and data analysis required.
- Excellent written and oral communication and presentation skills required.
- Knowledge of clinical quality, patient safety and/or patient satisfaction performance measures and indicators, data definitions and sources and relevant national databases and benchmarks; knowledge of healthcare quality, safety and satisfaction data design, collection, aggregation and summarization; and expert knowledge of performance improvement models, methods and systems required.
- Demonstrated leadership on projects providing subject matter expertise and technical direction to other project team members
- Effective interpersonal, verbal and written communication skills, with an ability to express and document situations and processes.
- Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, ability to adapt quickly to changes within the work environment required.
- Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues. Is able to address difficult situations with tact and diplomacy.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
