Betr is looking for a Payments & Fraud Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations.
Requirements
- 2+ years’ experience in customer focused role or 1 + Payments or Fraud related experience
- Detail oriented with the ability to make data-driven decisions to improve customer communication performance
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like intercom etc.
- Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
- Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
- Ability to multitask efficiently and effectively
- Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities
Benefits
- Generous Paid Time Off
- 401k Matching
