Senior IT Support Engineer

Role Overview

The Senior IT Support Engineer is responsible for delivering high-quality technical support and ensuring the stability and efficiency of IT operations across the UK offices. This role serves as the senior escalation point for local IT issues, providing expert troubleshooting across hardware, software, networking, and Microsoft 365 environments.

What You Will Do

Provide hands-on support for end-user hardware, software, and peripherals, manage meeting room and video conferencing setups, support new starter onboarding and leaver processes, and liaise with the global IT team to implement company-wide standards and security policies.

Why It Might Be a Fit

Success in this position means maintaining strong user satisfaction, resolving complex technical incidents efficiently, and proactively identifying opportunities to improve reliability, performance, and support processes.

Requirements

• Recognised IT qualification or equivalent professional experience
• Minimum 5 years of experience in IT support or a similar technical role
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory user management
• Proven ability to diagnose and resolve complex technical issues efficiently and independently
• Excellent communication skills with the ability to interact confidently with stakeholders at all levels
• Strong organisational skills and attention to detail, with the ability to prioritise effectively under pressure

Benefits

• Health and wellbeing support, including shopping discounts
• Recommend a friend initiative
• Increase in holiday entitlement with service
• Sick Pay
• Pension
• 25 days holiday plus bank holidays
• Enhanced paternity/maternity pay