Technical Support Representative

Role Overview

As a Technical Customer Support Representative, you will provide technical support to merchants using the world's best eCommerce platform. You will educate customers on platform features, troubleshoot technical issues, and enable merchants to sell more.

What You Will Do

Provide phone, email, and chat-based technical support, develop solutions to improve customer satisfaction, communicate with management and developers, and assist with billing and account issues.

Why It Might Be a Fit

You will be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce. You will have the opportunity to grow and compete alongside some of the best technical support agents in the business.

Requirements

• Experience in a customer-facing, service-oriented role
• Experience in a phone, email, or chat-based technical support or customer service contact center
• Exceptional ability to utilize self-service resources
• Strong aptitude toward various web, eCommerce, and hosting technologies
• Exceptional critical thinking and soft skills
• Team player interested in growing and competing alongside some of the best technical support agents in the business
• Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc)
• Basic understanding of data structures

Benefits

• Competitive salary
• Inclusion and belonging
• Equal opportunity employer
• Reasonable accommodation for individuals with disabilities
• Paid holidays