IT Service Desk Associate

As a Service Desk Associate, you will serve as the first point of contact for users seeking technical assistance and provide high-quality support for hardware, software, and network issues across Mac and Windows environments.

Requirements

• 1–2 years of proven experience in a service desk or IT support role.
• Strong proficiency in Google Workspace and Microsoft 365 applications.
• Solid understanding of Mac and Windows operating systems, including troubleshooting and configuration.
• Familiarity with IT ticketing tools such as Zendesk, Freshservice, or similar.
• Excellent communication, customer service, problem-solving, and organizational skills, with the ability to explain technical concepts to non-technical users and balance competing demands.

Benefits

• Health and well-being benefits
• Annual performance-based bonus opportunities
• Paid time off and holidays aligned with local market practices
• Learning and development opportunities
• Parental and family leave in accordance with local regulations
• Opportunities for team connection and community engagement