Field Service Engineer

Role Overview

The Field Service Engineer provides technical expertise and leadership in the installation, maintenance, troubleshooting, and repair of complex equipment and systems. This role operates independently with minimal supervision, ensuring exceptional customer satisfaction through timely communication, strategic problem-solving, and proactive issue resolution.

What You Will Do

Provide timely, appropriate, and professional communication with customers and internal stakeholders. Troubleshoot complex hardware and software issues with minimal external support. Manage customer appointments from scheduling to completion and produce detailed service and technical documentation.

Why It Might Be a Fit

We offer competitive insurance benefits, 401k plans, an employee stock purchase plan (ESPP), and more. We empower our employees to develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.

Requirements

• Bachelor’s degree in Engineering, Electronics, or a related technical discipline (or equivalent experience)
• 5+ years of field service or technical support experience, preferably in a complex equipment or systems environment
• Proven ability to independently diagnose and repair advanced hardware and software issues
• Strong communication and interpersonal skills across technical and non-technical audiences
• Demonstrated leadership, mentoring, and coaching experience
• Excellent organizational and time management abilities
• Commitment to continuous improvement and innovation

Benefits

• Competitive insurance benefits
• 401k plans
• Employee stock purchase plan (ESPP)
• Health Saving Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Accrued leave policy with paid holidays, paid time off, and paid parental leave
• Employee resource groups
• Volunteer paid time off
• Employee events
• Charity drives