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Job description
The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.
Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
This role requires a self-starter with excellent customer service and technical execution skills, who can work independently and travel extensively. The ideal candidate will have experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, or electrical systems, and be able to build trust with customers and promote service agreements.
Company
Healthcare • Manufacturing
BioFire Diagnostics—now part of bioMérieux—leverages over 25 years of molecular expertise to set the benchmark in infectious disease diagnostics. The company specializes in syndromic testing, delivering rapid, multiplex PCR solutions through its flagship BioFire® FilmArray® System, which is FDA‑cleared and CE‑IVD marked for a broad spectrum of pathogens. By combining real‑time PCR instruments, high‑resolution melting kits, and antimicrobial resistance gene panels, BioFire provides clinicians with fast, definitive answers that guide optimal therapy. This focus on speed, comprehensiveness, and regulatory compliance positions BioFire as a leader in molecular diagnostics and an attractive workplace for innovators in healthcare technology.
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